Return Policy

Returns are only applicable for products purchased directly from Mowilex Shop through our official website or online store.
Return requests must be submitted within 7 business days from the date of receipt and must include an unboxing video of the package clearly showing the shipping label.
Returned items must be in their original condition, unopened, unused, and in complete packaging as received.
Products that do not meet these requirements will not be accepted for return or exchange.

Damaged or Defective Item: If the product received is damaged, leaking, or has a manufacturing defect, you are eligible to request a return and replacement.
Incorrect Product: If the product received does not match your order (e.g., wrong color or type of paint), you may request a return.

Return Request: Contact Mowilex Shop customer service via email at shop.mowilex@mowilex.co.id or the phone number available on our site to initiate the return process. Verification: Our customer service team will verify your request and provide further instructions regarding the return process.
Repackaging: Items being returned must be securely repackaged to prevent damage during shipping. Return Shipping.
The cost of returning items is the responsibility of the customer, except in cases of damaged, defective, or incorrectly shipped products.

Products that have been used or opened from their original packaging.
Products purchased through third parties or unauthorized Mowilex distributors.
Products that are not in their original condition or that are damaged due to customer negligence.

If you have further questions about the return policy or need assistance with a product return, please contact us at:

Email: shop.mowilex@mowilex.co.id
Phone: +6281119180065

Mowilex is committed to providing the best service and high-quality products to our customers. We will always strive to resolve any return issues promptly and satisfactorily.