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Frequently Asked Questions (FAQs)

About Mowilex Shop

What is Mowilex Shop?

Mowilex Shop is the official online shopping platform of Mowilex, offering a wide range of high-quality paint products for various needs, including interior and exterior paint, wood and metal coatings, as well as waterproofing products.

How to Make a Purchase at Mowilex Shop?

To make a purchase, you can select the desired product, add it to your shopping cart, and follow the available checkout steps. You will need to create an account or log in to complete the transaction.

Do I need to create an account to shop?

Yes, you need to create an account or log in to make a purchase at Mowilex Shop. This will help you track your orders and receive the latest promotional information.

How can I get information about promotions and discounts?

To get information about promotions and discounts, you can subscribe to our newsletter or follow Mowilex on social media. You can also check the promotions page on the Mowilex Shop website for the latest offers.

Is there a loyalty or rewards program?

Yes, Mowilex Shop offers a loyalty program where you can earn points for every purchase. These points can be redeemed for exciting rewards or discounts on your next purchase.

Are Mowilex products safe to use?

All Mowilex products are made to high standards and are safe to use. Many of our products have low VOC content and are free from harmful substances such as lead and mercury.

Payment & Shipping Methods

What payment methods are available?

Mowilex Shop accepts various payment methods, including bank transfers, credit/debit cards, and e-wallets such as OVO, GoPay, and Dana.

Does Mowilex Shop offer shipping throughout Indonesia?

Yes, we provide shipping to all regions of Indonesia. The delivery time will vary depending on your shipping location.

How long is the shipping time?

Shipping time varies depending on your location. The estimated delivery time will be displayed when you complete your order at checkout.

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number that can be used to check the shipping status on the courier's website.

Is there a shipping fee?

Shipping costs will be calculated based on your shipping location and the total weight of the ordered products. This fee will be displayed at checkout before you complete your purchase.

Pengembalian Barang

Bagaimana jika saya menerima produk yang rusak atau tidak sesuai pesanan?

Jika Anda menerima produk yang rusak atau tidak sesuai, segera hubungi layanan pelanggan kami dalam waktu 3 hari setelah penerimaan produk. Kami akan membantu Anda dalam proses pengembalian atau penggantian produk.

Apakah saya bisa mengembalikan produk yang sudah dibeli?

Kami menerima pengembalian produk dalam kondisi tertentu. Produk harus dalam kondisi asli dan belum dibuka. Silakan hubungi layanan pelanggan kami untuk informasi lebih lanjut tentang kebijakan pengembalian.

Bagaimana cara menghubungi layanan pelanggan Mowilex Shop?

Anda dapat menghubungi layanan pelanggan kami melalui email di shop.mowilex@mowilex.co.id atau melalui nomor telepon yang tersedia di halaman Hubungi Kami di situs Mowilex Shop. FAQ ini dapat disesuaikan lebih lanjut sesuai dengan kebutuhan dan kebijakan dari Mowilex Shop.

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